Vision, Mission & Guiding Principles
Our Vision
People living their best lives.
Our Mission
(what we do)
Offering people an environment and the means to improve their health and happiness by providing quality individual care driven by our guiding principles.
Our Purpose
(why we exist)
To provide a unique Dutch style of service that enables people to live their best possible lives as they age.
Our Guiding Principles
Gezelligheid
This is our foundation guiding principle and is inherent in everything we do. There is no English word to describe it, however it means home is comfortable, warm, cosy where people are friendly, welcoming, almost family like and use old fashioned manners.
People
People and their best interests are at the heart of everything we do.
Purpose & Independence
We encourage independence and everything we do has meaning and relevance.
Equality
We are committed to treating people equally regardless of ethnicity, sexual orientation, religious background, status or position.
Pragmatism
We are straightforward, helpful, open and honest in the way we support people in our care, their families and our staff.
Empathy & Agility
We show compassion, empathy, flexibility and are responsive.
Celebration
We celebrate whenever possible – achievements, happy days and special occasions.
2020-22 Strategic Plan
Horizontal 1: Year 1 |
Horizontal 2: Years 2 & 3 |
| 1. Maintain our core business of providing safe & quality services. | 1. Sustain our core business of providing safe & quality services. |
| 2. Grow our home care market share | |
| 3. Expand our offerings to community allied health services. | 3. Expand established community allied health services model |
| 4. Invest for improvement and efficiencies in our people, our assets & in new technologies. | |
| 5. Monitor new opportunities and assess each as they arise. | 5. Seek out and investigate new business opportunities including mergers/acquisitions. |
2019-20 Business Objectives
| Operational excellence |
| Safe and quality services |
| Dynamic, engaged, competent & safe staff |
| Established allied health model |
| Improved assets, infrastructure & adopted technologies |
| Increased brand awareness |
| Abreast of emerging trends, influences & opportunities |