This is our foundation guiding principle and is inherent in everything we do. With no direct English translation, in essence it means a comfortable, warm and cosy place where people are respectful, welcoming and friendly, creating a warm community and sense of family.
People and their best interests are at the heart of everything we do.
Purpose and Independence
We encourage independence and everything we do has meaning and relevance.
We are committed to treating people equally regardless of race, ethnicity, sexual orientation, religious background, status or position.
We are straightforward, helpful, open and honest in the way we support people in our care, their families and our staff.
Empathy and Agility
We show compassion and empathy, and are flexible and responsive.
We celebrate whenever possible – achievements, happy days and special occasions.